Assists community management by performing administrative duties in order to achieve occupancy/delinquency goals and meet customer expectations. Assist management in financial management and expense control and support the sales process. Jobholder may be asked to work non-traditional hours..
Customer/Sales Relations: Greet customers and answer calls in order to make proper connections to sales/community personnel or provide requested information to callers and visitors. Assist managers in the resident orientation process.
Customer Service: Anticipate and respond to customer needs, concerns, or questions in order to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate customer importance and value.
Trust and Respect: Able to demonstrate and treat others in an honest and straightforward manner; keep dealings with others confidential; keep word and follow through on commitments.
Integrity: Able to demonstrate consistency of words and actions; protect confidential information; practice what he/she preaches; do what is right even when no one is watching. Adaptability: Able to adjust approach when dealing with arrogant or inflexible people; adapt to changes in situation, direction, or people; adjust to needs of others without losing self.
Team Work: Able to cooperate to build consensus; assist others to achieve team goals; participate in meetings so they are productive; take on extra work to meet team objectives.
Versatility: Able to take on new or multiple roles and responsibilities and do them well; be flexible when considering options and opinions; open to new ideas and change.
Diligence: Able to persevere in accomplishing tasks or objectives; commit to long hours of work; have a sense of urgency about getting results.
Problem Solving: Able to exercise judgment in building realistic solutions to problems; understand the real issues behind problems; use common sense and take practical action to solve problems.
Self Control: Able to maintain a composed problem solving approach when faced with unrealistic expectations, pressing time demands, frustration, or interpersonal conflict.
Attention to Detail: Able to be thorough and complete when working with assembling, processing, or providing detailed information; track details even when under pressure
High School Diploma or GED with extended education a plusPhysical Requirements:
In the performance of this job, the employee will be required to sit, use hands and fingers, or feel objects or tools or controls, talk and listen to hear. The employee will occasionally be required to stand, walk and reach or lift with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Where possible, reasonable accommodations will be made for qualified candidates.