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Community Manager - Job Description

Position Summary:

Manage the day-to-day operations of a manufactured home community in an efficient, professional and profitable manner in order to achieve goals in customer satisfaction, occupancy, delinquency, community appearance, sales, revenue generation and cost control. Uphold high standards, with unyielding dedication and integrity in order to promote positive relationships with our customers, investors, employees and vendors. Provide caring involvement and good citizenship resulting in shared values/objectives and trust and respect. Must have excellent communication and listening skills. Persevere in accomplishing tasks or objectives; have a sense of urgency about getting results and be able to work flexible non-traditional hours.

Technical Skills:

General Job Duties – Technical Knowledge / Expertise

Community Management Skills (25%)

Tour property regularly to identify needs in order to maintain and enhance community appearance and resolve issues and problems in a timely fashion. Comply with, communicate and enforce federal, state, and local health and safety laws in order to meet OSHA requirements. Comply with federal, state and local regulatory requirements to avoid discriminating against residents, vendors, and employees and protect the interests of the company. Enforce and recommend safety systems, policies and procedures to ensure a safe working environment. Identify and communicate significant operational issues to regional and divisional leadership, including government/township issues, accident injuries and employee or resident events. Understand and implement policies and procedures as published periodically and included in the Employee Handbook

Sales / Marketing Skills (25%)

Sales and Sales Support:
Either directly responsible for new and used home sales or supports the direct sales staff (at communities with dedicated sales staff). Implement sales strategies, make dealer visits and maintain regular contact with vendors. Assist in the preparation of advertising materials in order to gain visibility in the marketplace.
New Home Set-up:
Participate in the new home ordering and set-up process, preparation of home sites and assess the size and set-back requirements of vacant sites.
Research market, demographics, competition, products and customer needs. Create plans and take proactive measures to market the community to prospective customers.
Business Associations:
Keep informed about local civic activities in the surrounding community and actively participate in the state and/or local industry level associations in order to develop relationships with clients, referral partners or centers of influence to obtain personal introduction to prospective clients and employees.

Supervisory Skills (20%)

Team Management:
Recruit, select, orient and provide training for employees in order to meet community goals. Schedule and assign employee tasks to meet operational requirements. Plan performance expectations, monitor progress, measure the employee's success in meeting job goals and plan and implement development activities to promote the employee's career development. Provide the employee with recognition and feedback in order to improve performance and motivate them to stay with the company. Able to develop and promote a team effort; confront negative attitudes to build commitment and morale; get factions with competing perspectives to learn from one another; integrate efforts and talents of team members.

Asset & Financial Management Skills (30%)

Financial Management:
Control operational and capital expenditures and take advantage of revenue generating and cost saving opportunities in order to achieve community financial objectives. Collect rents and other charges, deliver timely rent increase notices, manage timely evictions and maintain thorough and well organized resident files. Review monthly variances with regional leadership. Make mid-course corrections where necessary to achieve financial goals.
Business Strategy:
Demonstrate strategic thinking skills by considering what is best for the organization, employees, investor, community and residents. Able to develop long-term, big- picture strategies to enhance competitiveness; recognize broad implications of issues; balance and integrate strategic vision with day-to-day activities.
Other duties as required:
Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.

Behavioral Skills:

Customer Service Skills

Create and maintain positive, productive relationships with all residents in the community as well as with the Homeowner's Associations, and local government. Clarify the customers' (resident, prospect, vendor, employee) concern or issue, determine the cause, select and explain the best solutions with input from the customer, in order to solve the problem and expedite correction or adjustment. Follow up to ensure resolution and satisfaction. Lead in creating and fostering a culture and practice that gives priority to exceptional courtesy and customer service in all customer interactions, including the most challenging.

Communication / Listening Skills / Interpersonal Skills

Able to relate with others across functional business units and with employees who are not your direct supervisor to build credibility and rapport; give personal support and reassurance; put others at ease; keep dealings with others confidential to build cooperative relationships; develop capacity of others to adapt to change; foster a vision of desired outcomes; create clear and concise written and verbal communication.

Organization / Planning Skills

Able to improve efficiency through planning and organizing; identify specific action steps and plans; anticipate problems and develop contingency plans; able to consistently multi-task without losing focus and leaving tasks or projects unfinished.

Problem Solving Skills

Able to use available information to draw a timely conclusion and take quick action; make timely decisions in stressful situations; make quick, timely decisions when necessary.
Deal with Ambiguity:
Able to maintain composure and handle frequent job changes or unexpected disruptions; work with conflicting, delayed, or unclear information; remain effective when faced with change and uncertainty.

Business Experience:

Management of Manufactured home communities or related field:
Two or more year’s management experience preferably in our industry or a related field. Experience in the industry is important to enable the individual to understand the daily issues of the community environment. The individual in this position must have a current, valid drivers license from the State where the community is located before driving a company-owned vehicle or before driving his/her own vehicle on company business.
Computer skills required.
Microsoft Office - Word, Excel and Outlook preferred.
Sales/Revenue Production
Proven measurable sales success in or out of the industry.
Bilingual (Spanish/English) preferred:
To meet communication requirements of bilingual customers and employees, where necessary.

Educational Requirements:

High School Diploma with advanced education a plus. Property management or combination of experience and education

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee is required to stand; walk; and stoop or kneel. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.

Reports to: Regional Manager
Status: Exempt
Housing: On-site residence generally required (exceptions may be made if another management representative lives on-site)

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